Our piece two months ago on poor service in the Financial Services industry received a large number of replies. Many of them were from individual readers, usually in complete agreement and often detailing similar experiences of doing business with the banking system. But some were from people in the financial industry itself. And they shed some light on one possible reason why the industry is so resistant to change.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.