The recent statement by the UK government that it is considering breaking the terms of the Withdrawal Agreement it signed with the EU only last year has dramatically increased the tension in the current discussions, and brought the prospect of no deal closer.
The financial services industry may not have caused our current economic crisis – unlike the 2008 crisis – but in its tardy and foot-dragging response to companies needing funding to stay afloat it risks exacerbating it. Which leads to a question: why, as a service industry, do they find good customer service so difficult?
